The soundtrack to a busy restaurant often includes the rhythmic clang of pans, the cheerful buzz of diners, and… the incessant ringing of the phone. While phone orders have long been a staple for takeout and delivery, relying solely on them in today’s fast-paced environment can create significant operational bottlenecks. Consider how online ordering boosts restaurant efficiency.
One of the biggest challenges for restaurants with a busy takeout operation is managing orders without sacrificing the experience for in-person guests. Many restaurants still rely on phone orders, or even text messages directly to the owner’s phone. But what happens when you’re stuck explaining menu details over the phone while in-person customers wait impatiently? Your service suffers, and so does the customer experience. It’s time to improve customer service with online ordering.